HOW MUCH IS SHIPPING AND HANDLING?
We offer all of our customers FREE shipping and handling (for U.S. orders only)! Worldwide shipping costs $3.49. We do not charge tax so you won't see any other additional charges or fees :)
HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY ORDER?
Most of our gorgeous products (excluding pre-order items) arrive within 1-3 weeks. However, items we have in stock may arrive as soon as a few days! Average shipping time is 1-2 weeks due to the pandemic and high demand.
HOW DOES A PREORDER WORK?
We constantly update our catalogue in order to offer our customers various new designs and styles. Whenever we have an upcoming production of new designs we allow our customers to preorder them in advance so they can secure their limited piece. We do this because there is a limited amount of each item that we create, and most of the time these products sellout right away. Preorders are best if you do not want to miss out on the upcoming designs that we have going through our production process! Preorders may take 1-5 weeks to arrive once you place the order, this is because a preorder piece usually still has to go through the final processing and production stages before it can be shipped out to you! Make sure to preorder your favorite designs to ensure you don't miss out on our limited stock :)
WHY DOES SHIPPING TAKE SO LONG?
Most of our products are custom-made, not pre-packaged sitting in the warehouse waiting to ship. Each product is hand-made and packaged with care upon ordering to ensure quality and detail. This is why it may take up to 1-3 weeks for your order to arrive (1-5 weeks for preorders) from the date your order was placed. Do not worry as our team is working safely and diligently to ship out all the orders. We can't wait for you to receive your order!
HOW CAN I REPLACE INCORRECT OR DAMAGED ORDERS?
Any order that arrives defective or damaged we will replace at no cost. Just contact us at firstname.lastname@example.org
You can also reach out to us on our Facebook page @thepsychedelicplanet.